Effective Date: October 01, 2023
Last Updated: September 30.2016
Richard Lee Garcia Groups, LLC operates AI-Brain360 through its SystemsAutomation vertical.
This Refund Policy explains the terms for refunds, membership cancellations, and billing issues for purchases made directly through https://ai-brain360.com/.
1. First-Purchase Refund Window
We offer a 14-day refund window for your first purchase of an AI-Brain360 membership or standard software-access plan.
If the service does not meet your needs, submit your refund request within 14 calendar days of the initial payment. You don’t need to provide a reason, but feedback is welcome.
This window applies to the initial purchase and does not restart with each renewal, upgrade, or plan change.
Any separately purchased usage credits, custom services, or third-party products are subject to the terms described below.
2. Membership Renewals
Monthly and annual memberships renew automatically only when you have agreed to recurring billing at checkout.
Unless a different refund arrangement is stated in your offer or required by law, renewal payments are nonrefundable once the new billing period begins.
Exceptions include verified duplicate charges, billing errors, charges made after an effective cancellation, and the service-delivery issues described in this policy.
3. Canceling Your Membership
You may cancel future renewals at any time by contacting aibrain@inbox360.email
Cancel before your next renewal date to prevent the next charge. If you cancel by contacting support, we use the time we receive your request to determine whether it preceded renewal; a delay in our response will not cause an additional renewal charge.
Unless you receive a refund or request immediate closure, access normally continues through the paid billing period.
Cancellation stops future billing. It does not automatically refund previous payments.
Deleting an application or discontinuing use does not cancel a subscription. Please use the cancellation methods above.
4. Annual Plans and One-Time Purchases
The 14-day first-purchase refund window applies to an initial annual membership or standard one-time software-access purchase.
After that window, we do not ordinarily provide prorated refunds for unused time or voluntary nonuse, except where this policy, the purchase terms, or applicable law provides otherwise.
A one-time payment provides the access described in the specific offer. It does not imply perpetual availability or access to all future products.
5. Usage Credits and Add-Ons
If offered, separately purchased AI credits, processing allowances, or add-ons will have their refund terms disclosed before payment.
Consumed credits are generally nonrefundable. Credits deducted because of a verified processing failure or billing error may be restored or refunded, as appropriate.
The treatment and expiration of unused credits must be stated in the applicable offer. These terms do not reduce any rights provided by law.
6. Technical Problems and Service Interruptions
If you cannot access a purchased service or encounter a significant technical problem, contact support with enough information for us to investigate.
Depending on the circumstances, we may provide troubleshooting, restore access, replace affected credits, extend access, or issue an appropriate refund.
Temporary maintenance or a brief interruption does not automatically qualify for a refund. However, if we cannot deliver a material part of the service purchased and cannot provide a reasonable remedy, we will provide an appropriate refund for the affected service or undelivered portion.
You are not required to complete troubleshooting before requesting a refund within the first-purchase refund window.
7. Third-Party Platforms and Discontinued Services
Some AI-Brain360 features may depend on third-party software, licensed platforms, hosting services, or AI providers.
If a provider discontinues a service or materially changes its availability, we will assess the effect on your purchase and notify affected customers as appropriate.
We may offer a suitable replacement, migration option, service credit, or refund. If we permanently discontinue a prepaid service without a suitable replacement, we will refund the unused prepaid portion attributable to that service.
For one-time purchases, we will assess any refund against the access promised, the service already delivered, and applicable legal requirements.
A third-party interruption does not eliminate our obligations to customers who purchased directly from us.
8. Custom Services
If we offer separately quoted setup, integration, training, or other custom services, we will state their refund and cancellation terms in the written proposal or agreement before payment.
Those terms may account for completed work and authorized, nonrecoverable expenses. They do not override applicable consumer rights.
9. Duplicate or Incorrect Charges
Please contact us if you notice a duplicate payment, incorrect amount, or charge after cancellation.
We will investigate and refund verified billing errors. Include the transaction date, amount, account email, and order or transaction reference.
Do not send your full payment card number, account password, or other sensitive credentials.
10. How to Request a Refund
Send your request to:
Email: [Insert monitored support email]
Subject: AI-Brain360 Refund Request
Include:
Your name.
The email address used for the purchase.
Order number or transaction reference.
Purchase date.
The purchase or charge you want refunded.
A reason is optional for requests within the 14-day first-purchase window. For requests outside that window, describe the billing or service issue so we can assess it.
We may request information reasonably needed to verify the transaction.
11. Refund Processing
We return approved refunds to the original payment method whenever possible.
We aim to review requests within five business days. Once approved, we aim to initiate the refund within five business days.
Your payment provider may require additional time to post the funds. Currency conversion or exchange-rate changes may affect the amount displayed in your local currency.
We do not deduct a refund-processing fee from an eligible full refund.
12. Access After a Refund
When we refund a purchase, access associated with that purchase may end, and related membership benefits or unused allowances may be removed.
Export any content you wish to retain before access ends, where export functionality is available. Information retention and deletion are governed by our Privacy Policy and applicable law.
13. Payment Disputes
You may contact us directly to resolve a billing concern. Doing so does not waive or restrict your right to dispute a charge with your payment provider.
If a payment dispute is already open, we may need to resolve the payment through that process to avoid issuing duplicate reimbursements.
14. Purchases Through Other Sellers
This policy applies to purchases made directly from AI-Brain360.
If another company is identified as the seller on your receipt, its refund process may apply. We can help identify the appropriate seller when possible.
A payment processor handling our checkout does not necessarily mean your purchase was made from a separate seller.
15. Your Legal Rights
Nothing in this policy excludes or limits refund, cancellation, warranty, or other rights that cannot lawfully be excluded.
Where applicable law provides greater protection, those requirements take precedence.
16. Policy Changes
We may update this policy for future purchases.
Updates will not retroactively reduce refund rights attached to an existing purchase. For ongoing subscriptions, material changes will be communicated before they apply to a future renewal, as required by law.
17. Contact Us
AI-Brain360
Operated by Richard Lee Garcia Groups, LLC
Website: https://ai-brain360.com/
Support Email: aibrain@inbox360.email